Privacy Policy

Privacy Policy

Effective date: 05 September 2026

MapRise Africa respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection law, including the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and telephone number
• Your email address
• Your service request or enquiry
• Your address, shared location or map pin
• WhatsApp identifiers and message details
• Communications between you, MapRise Africa and participating service providers
• Provider business details, service category, operating area, availability and performance information
• Basic website and technical information supplied by the platforms we use

Please do not send passwords, banking PINs or other unnecessary sensitive information.

2. Why We Use Your Information

We may use personal information to:

• Respond to enquiries
• Identify the service you require
• Find and contact an appropriate available service provider
• Manage bookings, dispatches, complaints and return jobs
• Send service-status notifications
• Improve our services, website and dispatch system
• Maintain operational and security records
• Comply with legal and regulatory duties

We will use personal information only for a lawful and relevant purpose.

3. Sharing of Information

We may share information necessary to fulfil a service request with the selected service provider. We do not intend to offer one job to multiple providers simultaneously.

We may also use trusted technology providers, including Google, Meta/WhatsApp and Supabase, to host the website, process messages and securely store operational data. These providers may process information according to their own terms and privacy policies.

We do not sell personal information.

4. Location Information

If you share an address, map pin or live location, we use it to identify nearby providers and support the requested service. Location information should not be used for unrelated purposes.

5. Data Security

We use reasonable technical and organisational safeguards to protect information against loss, misuse, unauthorised access, alteration or disclosure. No internet-based system can guarantee absolute security.

If we become aware of a qualifying security compromise, we will take appropriate action and provide notifications where required by law.

6. Data Retention

We keep personal information only for as long as reasonably necessary to provide the service, maintain required records, resolve disputes, improve operations or comply with legal obligations. Test data used during system development should be fictional or anonymised.

7. Your Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold your personal information
• Provide access to your personal information
• Correct or update inaccurate information
• Delete information that is no longer lawfully required
• Object to certain processing
• Withdraw consent where processing relies on consent

We may request proof of identity before completing a request.

8. Data-Deletion Requests

To request deletion of your information, email tenzanhlanhla@gmail.com with the subject line “Data Deletion Request”.

Include enough information for us to identify the relevant record, but do not send passwords or banking details. We will assess and respond to the request in accordance with applicable law and legitimate record-keeping requirements.

9. Cookies and External Platforms

This website and its service providers may use cookies or similar technology required to operate, secure and measure the site. External links and third-party platforms are governed by their respective privacy policies.

10. Children

Our services are not intentionally directed at children. A parent or legal guardian should contact us if a child’s personal information has been provided without appropriate authorization.

11. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version and effective date will appear on this page.

12. Contact Us

For privacy questions, access requests, corrections, objections or deletion requests, contact:

MapRise Africa
Johannesburg, South Africa
Send Us Email

You may also contact the Information Regulator of South Africa if you believe your privacy rights have been infringed.