Terms of Service

TERMS OF SERVICE

Effective date: 3 September 2026

These Terms govern your use of the MapRise Africa website, messaging channels and service-dispatch platform. By submitting an enquiry or service request, you agree to these Terms.

1. About MapRise Africa

MapRise Africa helps customers find and connect with suitable local service providers. We may receive requests, identify available providers, manage dispatch information and send service-status updates.

Unless expressly stated otherwise, MapRise Africa is an introductory and coordination platform. Independent service providers remain responsible for the services they quote for and perform.

2. Service Requests

When submitting a request, you agree to provide information that is accurate and sufficient for us to understand the required service and location.

Submitting a request does not guarantee that a provider will be available, accept the job or arrive within a particular time.

3. Provider Selection

Our dispatch process may consider service category, location, availability, distance, qualifications and performance information.

A job should be offered to one selected provider at a time. If that provider declines or does not respond within the allowed period, the system may offer the job to the next suitable provider and may expand the search radius.

4. Independent Service Providers

Service providers listed or contacted through MapRise Africa may be independent businesses and are not automatically employees, agents or representatives of MapRise Africa.

Customers should confirm the provider’s identity, scope of work, price, qualifications and any required licences before work begins.

5. Quotes, Payments and Additional Work

Unless MapRise Africa expressly confirms otherwise in writing:

• Providers are responsible for issuing their own quotations.
• Customers and providers must agree on pricing before work begins.
• Additional work or materials require the customer’s approval.
• Payments are made according to the agreed arrangement between the customer and provider.

Never send a banking PIN, password or one-time password through MapRise Africa or WhatsApp.

6. Cancellations and Delays

Customers should cancel as early as reasonably possible. Providers should inform the customer or MapRise Africa if they cannot attend or will be delayed.

Cancellation or call-out charges may apply only where they were clearly disclosed and agreed to beforehand, subject to applicable law.

7. Emergencies

MapRise Africa is not an emergency-response service. If there is an immediate threat to life, safety or property, contact the appropriate emergency authority first.

8. Acceptable Use

You may not use the platform to:

• Submit false, fraudulent or unlawful requests
• Harass, threaten or discriminate against another person
• Interfere with the website, messaging service or dispatch system
• Collect or misuse another person’s information
• Send malware, spam or harmful content

We may restrict access where reasonably necessary to protect customers, providers, the platform or the public.

9. Reviews and Complaints

Feedback must be honest and based on a genuine experience. We may investigate complaints, request supporting information and give the affected party a reasonable opportunity to respond.

For Complaints Send Us Email

10. Privacy

Personal information is handled according to our Privacy Policy. By using the service, you acknowledge that the information required to process a request may be shared with the selected provider and with technology platforms used to operate the service.

11. Availability and Changes

We aim to keep our services available and accurate, but websites, messaging platforms, networks and third-party systems may occasionally be unavailable or delayed.

We may improve or change the platform, dispatch process or these Terms as the service develops. The latest version and effective date will appear on this page.

12. Responsibility and Consumer Rights

MapRise Africa will use reasonable care in operating its coordination services. Independent providers remain responsible for their workmanship, quotations, conduct and legal obligations.

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded under South African law.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute should first be addressed in good faith through direct communication before further lawful remedies are pursued.

14. Contact

MapRise Africa
Johannesburg, South Africa
Send Us Email